What should I expect?

A high quality, softcover or hardcover photo book that your child will love!  The feedback we hear daily is that Twigtale's books substantially improve childhood transitions.

These are not coffee table books meant to sit unused.  These are paperback books meant to be read over and over again!

What do the books look like?

Softcover or hardcover, glossy books with 24 interior pages.  The books measure 8.5" x 8.5" and are perfect bound, meaning there are no staples.

How big should my pictures be?

Photos used should be taken with a 3 megapixel camera or better.  Most smartphones meet this requirement! 

Images you download from Facebook or online sources may be too small to print at optimum quality. Your book will be printed at the best possible quality, but photos from these sources may appear blurry.

What do I need to get started?

Begin with a set of photos of your child that you can use to personalize the book.  Keep in mind that all photos are option, so if you don't have the right photo, you can just choose the "No photo" template and move on.  You can also go back to the book before you "Finish the Book" to fill in photos that you didn't have before.  

Can I create a Twigtale book on my phone or tablet?

Absolutely.  For iPhone and iPad users, you can download our Twigtale app here.  The first digital book is free.  

For Android users, the Twigtale app is currently in development, but you can visit our website and build your book that way.  

How much do Twigtale books cost?

Softcover books retail for $19.99. Hardcover books retail for $29.99.  Shipping is always free! 

Tax will be charged to customers shipping to California.  We do offer coupons and sales from time to time, so please create an account so we can notify you! 

Why can't I choose a different cover for my book or different page backgrounds?

Our goal is to make it easy for you to create a great story. We are constantly innovating our books to create a completely customized, fun, quick building process. If you have feedback on this issue, please contact us at support@twigtale.com.

How long will it take to receive a book?

All our books ship in 2-4 business days within the US. 

How much does shipping cost?

$5.50 for shipping and handling to the US.

Any restrictions on shipping?

We do not offer shipping outside the US at this time.

Returns and Refunds

We offer 100% satisfaction guaranteed.  If you are not happy with any aspect of your book, please contact us and we will address any issues.

Why is my Discount Code not working?

Discount codes may be used only during the time of a specific promotion.  Please check the home page of the site or our Facebook page for current promotions.

When will I be charged?

You will be charged at the time of the order.  The system automatically alerts our printer who will print and bind your book. Once you finalize the order, your card is charged and the book begins the print process.

How do I contact the company?

Email us at support@twigtale.com.  We try our hardest to get back to you quickly, usually within 12 hours.  You can also call us at (424) 272-0589.  Questions, concerns, requests or comments are welcome!

Can I purchase a Twigtale gift certificate? 

Of course. Just email us at gc@twigtale.com with the amount you'd like to purchase, and we'll get back to you on the next steps.

Who should use the site?

The site is intended for parents and other adult family members of young children.  Children under the age of 13 may not use the site; please refer to our Terms of Use for more details.